Full disclosure. A contract between a member and the customer must fully outline the terms of the credit services provided by the Member including the cost of the service. To the extent required by the Federal Truth in Lending Act, Members agree to ensure that the cost of the service is disclosed both as a dollar amount in the finance charge and as a component of the annual percentage rate ("APR") for any loan that a customer obtains through the Member's credit services.

Compliance. Members will comply with all applicable laws and regulations including registration with the Texas Secretary of State

Truthful advertising. Members will not advertise credit services in any false, misleading, or deceptive manner, and will promote only the responsible use of financial products and services.

Encourage consumer responsibility. Members will implement procedures to inform consumers of the intended use of their credit service.

Right to rescind. Members will give customers the right to rescind, at no cost, credit service transactions on or before three calendar days after the date of the credit service transaction.

Appropriate collection practices. Members must collect past due accounts in a professional, fair and lawful manner. Members will not use unlawful threats, intimidation, or harassment to collect accounts. CSAT believes that the collection limitations contained in the Texas and federal Fair Debt Collection Practices Acts (FDCPA) should guide a member's practice in this area.

No criminal action. Members will not threaten or pursue criminal action against a customer as a result of the customer's default on a credit service agreement.

Enforcement. Members will participate in self-policing of the industry. A member will be expected to report violations of these Best Practices to CSAT, which will investigate the matter and take appropriate action.

Military. To the extent that any Member does business with a Military "Covered Person" as defined by federal law, Members will comply with any federal and Texas laws on doing business with the Military and related "Covered Persons."

Internet lending. Members that offer credit services to Texas consumers through the Internet must comply with the Texas credit services organization statute and any other applicable laws and regulations applicable to the Member's business.

Display of the CSAT Membership Seal. Members shall prominently display the CSAT Membership Seal in all business locations to alert customers to the store's affiliation with the association and adherence to the association's Best Practices.

Notice Requirements. Members shall post a copy of CSAT's Best Practices in all business locations in a visible and conspicuous location.

Complaint Handling. Members will implement and maintain complaint handling procedures that include a timely review and response to customer complaints and concerns. Each member company agrees to maintain and post its own toll-free consumer hotline number in each of its business locations.

Consumer Financial Literacy. Members will make consumer financial literacy materials available to consumers in all business locations in any form prescribed by CSAT.